Carenet Health Client Account Manager Associate

Client Account Manager Associate

Carenet Health

Negotiable

Remote3-5 Yrs ExpBachelorFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

The Client Account Manager Associate is responsible for supporting the internal Account Management team to ensure that client deliverables and expectations are being met. Assist the client services team to continuously enhancing and building business relationships by providing overall project and account support at the project and tactical level. The Client Account Manager Associate is also responsible for a wide variety of tasks that need to be handled, including report creation and data/performance analysis , quality and performance monitoring , feedback and performance research , PowerPoint and business review creation.

Why Carenet?

At Carenet Health, we don't just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job - it's a career where you can make a lasting difference.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

Responsibilities

Client Relationship Management & Support

Assist Client Services team member with proactively servicing the needs of assigned client base by building excellent working relationships at all levels.
Excellent client focus and advocacy.
Continuously enhance the business relationship by meeting internal and external success factors.
Ensure consistent communication with Client Services team and necessary staff or departments regarding client requirements.

Program Implementation & Maintenance

Support the Client Services team with the implementation and ongoing maintenance of assigned programs.
Provide assistance with project planning, coordinating new program set-up, and account maintenance activities with necessary staff or departments, which includes the definition, establishment, and tracking of critical success metrics.

Data Analysis & Performance Measurement

Identify, measure, and report data trending and analysis.
Establish and track critical success metrics.
Provide consistent interpretation of program performance and suggestions to enhance current performance.

Project & Process Management

Assists Client Services team with day-to-day responsibilities such as reporting, monitoring, client meetings, presentations, revenue forecasting, project support, and administrative tasks.
Manages projects with supervision of Client Services CRM/AM, including but not limited to: timelines, client contacts, report analysis, and interaction and coordination with departments.
Ensures timely resolution of client requests and works to provide continuous improvement upon program performance.

Communication & Documentation

Responsible for assisting with reviewing written internal and external communication prior to distribution.

Other Responsibilities

Performs other duties as assigned by the Client Services team.

Skills & Competencies

Excellent problem-solving and analytical skills.
Attention to detail and process improvement skills.
Excellent communication and interpersonal skills required.

Qualifications

Education

Bachelor’s degree in Business, Marketing, or a related field

Professional Experience

2–3 years of combined experience for the role
Experience in client success or account management
Experience with service quality monitoring (calls, SMS, IVR, email reviews)
Familiarity with Zero Churn strategies

Technical Skills

Familiarity with case management systems and CRM tools (Salesforce preferred)
Experience with Salesforce and client management tools
Proficiency in MS Excel; Power BI is an advantage
Proficiency in tracking and reporting tools for case management and service resolution
Proficiency in developing automated reports and knowledge management systems

Analytical Skills

Adept in data analytics
Ability to analyze data trends and generate actionable insights

Problem-Solving and Critical Thinking

Strong problem-solving skills
Ability to identify root causes and propose solutions to improve client satisfaction

Organizational and Interpersonal Skills

Ability to prioritize tasks and manage multiple case escalations simultaneously
Strong attention to detail
Detail-oriented with strong organizational skills
Excellent communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Ability to effectively communicate service issues to internal stakeholders

Note

Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Requirements

Please refer to job description.

Customer Relationship ManagementSales StrategyNegotiation SkillsCommunication SkillsProblem SolvingTime ManagementForecastingLead GenerationPresentation SkillsProduct Knowledge