Chat & Email Technical Support | 100% Non-Voice

Transec BPO Solutions Inc.

＄353-442[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Others

    Company Social Events

  • Perks Benefits

    Annual Company Trip, Sleeping Quarters, Well-Stocked Pantry

  • Professional Development

    Job Training

  • Time Off & Leave

    Bereavement Leave, Birthday Leave, Sick Leave, Vacation Leave

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Description

  • HMO with dependent, life insurance, & incentives
  • Permanent hybrid work setup
  • Great working environment with real work-life balance
  • Fun & engaging company-sponsored events
  • Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.
  • Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
  • Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
  • PRIOR BPO EXPERIENCE IS REQUIRED

Requirements

  • Bachelor’s degree in any field.
  • Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
  • Work background in using chat and/or email communication is highly preferred.
  • Prior experience in a technical account is a huge plus.
  • Must have excellent writing skills in English; good speaking skills in English.
  • Tech savvy with strong interest in learning new technology applications.
  • High attention to detail.
  • Willing to work on night shift.


English LanguageCustomer ServiceProblem SolvingPeople SkillsInterpersonal SkillsBack Office Support
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Eden Alimojaned

HR & Recruitment AssociateTransec BPO Solutions Inc.

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Working Location

31st Floor, One Corporate Centre, Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 15 April 2025

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Transec BPO Solutions Inc.

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51-100 Employees

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