Call Center Representative
Metacom Careers
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Disability Insurance, Health Care On-Site, Health Insurance, Vision Insurance, HMO
Perks Benefits
Parking Space, Retirement Plan, Sleeping Quarters
Time Off & Leave
Birthday Leave, Military Leave, Solo Parent Leave, Vacation Leave, Volunteer Time Off, Wedding Leave
Description
- Provide exceptional customer service via phone
- Resolve customer issues and inquiries efficiently
- Document interactions and maintain accurate records
- Collaborate with team members to enhance service quality
- Adhere to company policies and procedures
- Engage in ongoing training to improve product knowledge
- Meet performance metrics and targets
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year in customer service or call center environments.
- Skills and Competencies: Proficient in English, strong customer service orientation, effective problem-solving abilities, technical skills, and sales pitching expertise.
- Working Conditions: Office environment, may involve evening or weekend shifts.
- Qualities and Traits: Adaptable team player with excellent communication and interpersonal skills.
Brian Lamban CSSWB
HR ManagerMetacom Careers
High response rate
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 05 June 2025
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