• Assist customers in resolving inquiries and issues via online platforms.
• Provide timely and accurate information about products and services.
• Maintain a high level of customer satisfaction through effective communication.
• Document customer interactions in the database for future reference.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy towards customer needs.
• Working Conditions: Ability to work remotely and manage online interactions effectively.