Information Technology Services Mgmt. (ITSM) Corp. is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure, network solutions, application development, and project management. ITSM differentiates itself in the marketplace through the quality of our people, business value, and passion for our customer’s success. We treat your systems like our own and we work collaboratively with you as part of your team.

ITSM Corp. operates offices in Australia, New Zealand, Singapore, and the Philippines.

We are looking for a detail-oriented and strategic Functional Consultant to join our dynamic team!

Summary

As the Functional Consultant, you will utilize your expertise to connect business needs with technical solutions, ensuring that our clients achieve their objectives efficiently and effectively. You will play a crucial role in guiding stakeholders through the implementation of advanced systems and processes.

Job Description

Pre-Sales

• Analyze prospective clients’ articulated needs and CAMU’s current functionalities to provide a clear picture of how CAMU can address pain points
• Conduct technical demonstrations that showcase the features and benefits of CAMU
• Collaborate with the product management team to gain in-depth knowledge of your products and services, including user behavior and potential changes that customers would like to see

Implementation

• Co-create project implementation timelines
• Facilitate requirements-gathering sessions
• Document client’s business requirement and provided clarity to the product development team as needed
• Conducted regression tests on enhancements delivered to ensure that delivered functionality works as expected, without any bugs
• Conduct user training for system users
• Provide guidance on how to configure the system, ensuring it addresses client’s needs and improves business operations

Support

• Provide post-implementation support to clients by answering queries, troubleshooting issues, and facilitating resolution to issues encountered

Requirements

• Bachelor's Degree in Computer Engineering, Computer Science, Business Administration, Management Information System, Information Technology or related field.
• Minimum 1 years of experience as Functional Consultant.
• Experience in the Education Sector is highly preferred.
• Excellent in English speaking and writing.
• Strong analytical and proven ability to quickly understand complex business and systems and provide a suited solution for clients.
• Excellent interpersonal and communication skills and ability to effectively collaborate with diverse people such as clients, developers, quality assurances, subject matter experts, and architects.

Please refer to job description.