• Highly competitive salary – paid weekly!
• HMO enrollment on commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers
  
  

• Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
• Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits, (all types), Repairs,
• Listen, record and handle minor customer complaints, escalate others to the call centre manager and leading hand / branch manager where required.
• Build customer loyalty through follow up of customer calls
• Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
• Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings and technical queries.
• Identifying requirements and recording information into computer systems
• Taking payment for all service offerings.
• Offer customers added value Easy-Living products and services
• Any other duties and special projects as directed by management, in keeping with employee skills and experience.
  
  

• Bachelor’s degree in Business/ Commerce
• 2-4 years of direct customer service experience
• Excellent verbal and written communication skills
• Intermediate level skills in MS office
• Polite and courteous
• Organized, multi-tasker, detail oriented
  
  

• Location: Cebu
• Salary:PHP 35000 - PHP 45000
• Number of Vacancies: 1

Please refer to job description.