Asticom
1. End-User Support
● User Assistance: ○ Provide timely support to end-users.
○ Troubleshoot and resolve technical issues related to hardware, software, and/or network connectivity.
● Issue Resolution: ○ Document and track user issues using the ticketing system.
○ Escalate unresolved issues to senior team members.
2. IT Equipment Maintenance and Setup
● Equipment Management: ○ Maintain and troubleshoot IT equipment such as projectors, printers, and PCs.
○ Set up and configure IT equipment for company use.
● PC Deployment: ○ Assist with the deployment of new PCs to users.
○ Ensure proper functioning of deployed PCs and provide initial user support.
3. Network and System Monitoring
● Network Maintenance: ○ Monitor and maintain the network connection to ensure consistent connectivity.
○ Assist with basic network troubleshooting and escalate complex issues as needed.
● System Monitoring: ○ Monitor corporate applications and servers, reporting any issues to the appropriate teams for resolution.
4. IT Asset Management
● Inventory Management: ○ Handle IT asset inventory.
○ Conduct periodic audits to ensure accurate inventory records.
5. Access and Account Management
● Access Requests: ○ Handle requests for user access, account creation, and IT equipment allocation.
○ Ensure proper authorization and documentation for all access and equipment requests.
● Account Setup: ○ Assist with setting up and managing user accounts.
6. Learning and Development
● Skill Enhancement: ○ Participate in training sessions and workshops to enhance technical and design skills.
● Mentorship and Feedback: ○ Seek feedback and guidance from experienced team members to support personal and professional growth.
○ Engage in continuous learning and development to expand knowledge and capabilities.
Please refer to job description.
Boss
HR ManagerAsticom
4th Floor Globe Telecom Plaza, Pioneer Street, Mandaluyong City, Metro Manila, Philippines
掲載日 16 April 2025
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