ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HR Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Team Lead

• Oversees daily operations for all agents delivering high-quality and valued services

• Conduct training and coaching, including insights and action plans to improve

• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols

• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports

• Perform other supervisory tasks as required

Administrative and Back Office

• provides administrative support across the HR, Benefits, and HRIS functions.

• uploading and tracking documents in the HRIS, processing department related invoices, and maintaining internal systems and trackers.

HR Support

• Review and process HR-related invoices

• Upload associate documents into the HRIS (e.g., terminations, transfers, onboarding forms)

• Maintain and update HR data within the system

• Support onboarding/offboarding processes as needed

• Assist with audit preparation and file maintenance

• Respond to basic HR-related administrative requests

Benefits Support

• Process and track benefits-related invoices

• Upload and maintain benefits documents (e.g., COBRA notices, enrollment forms) in the HRIS

• Track benefits-related Leave of Absence activity and data points with Direct Bill

• Coordinate with vendors for administrative follow-up (as needed)

• Assist with benefits-related audits and compliance tracking

HRIS Administration

• Excel and report generation

• There is no external voice component to the work, but there are a lot of emails. A lot of Excel work as well across all departments.

• 1 - 2 years experience as an HR Associate / Generalist

• At least 6 months of team lead / supervisory experience

• Experience with HRIS platforms

• BPO Experience is a PLUS!

• Good working knowledge with MS tools

• Proficiency in MS Excel (Pivot, V-LOOKUP)

• Strong organizational and multitasking skills.

• Excellent verbal and written English skills

• Attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Discretion and integrity when handling confidential information.

• Wiling to work onsite in Makati

• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives

Please refer to job description.