WFM Performance Specialist

J-K Network Services

$607-694[Monthly]
On-site - Pasay3-5 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Process Associate Specialist - WFM

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.


Position: Process Specialist - WFM

Company Industry: BPO Company

Work Location: Alabang

Work Schedule: Shifting schedules

Salary: Php 30,000 - Php 40,000

Work Set Up: Work onsite


BENEFITS:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 15% Night Differential
  • 24 Leaves Annually


JOB REQUIREMENTS:

  • Bachelor Degree Holder
  • At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company
  • WFM Scheduling tools (Verint, Genesys, IEX, Aspect, is an advantage
  • Amenable to work in shifting schedules
  • Amenable to work onsite


JOB RESPONSIBILITIES:

  • Oversee workforce and resource planning for one or more business units.
  • Work closely with business partners as a trusted advisor, identifying potential issues and opportunities early.
  • Communicate trends, risks, and recommendations clearly using data and insights.
  • Partner with teams to understand upcoming changes or initiatives that may impact workload or staffing needs.
  • Forecast call volumes and workload for contact center and processing teams.


Look for Ms. Riva

  • RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
  • Initial Interview
  • Final Interview
  • Job Offer
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RecruiterJ-K Network Services

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Working Location

SM Mall of Asia. Seaside Blvd, Pasay City, 1300 Metro Manila, Philippines

Posted on 26 January 2026

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