• Act as the primary point of contact between customers and the service department.
• Understand customer needs and provide recommendations for repair and maintenance services.
• Create and manage service orders and follow up on progress with customers.
• Ensure customer satisfaction by addressing queries and resolving issues promptly.
• Maintain knowledge of product service offerings and any service promotions.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Automotive Technology, or a related field.
• Experience Level: 3–5 years of experience in a customer service or automotive service advisor role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to troubleshoot and handle customer inquiries effectively.
• Qualities and Traits: Detail-oriented and customer-focused.
• Working Conditions: May require working weekends or evenings to accommodate customer schedules.