Trainer BPO

Bravissimo Resourcing Inc.

$520-555[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, Life Insurance, HMO

  • Time Off & Leave

    Sick Leave, Vacation Leave

Read More
  • Strictly College Graduate of CEC, IT or any tech related courses
  • Atleast 1 year Experience as a Trainer in BPO industry
  • Experience in doing product specific training and/or upskilling
  • Experience doing Training Needs Analysis is a plus
  • Experience handling blended accounts


Core Duties

  • Conduct new hire training for customer service, sales, or support representatives
  • Deliver process and product training based on client requirements
  • Create and update training materials, manuals, and presentations
  • Facilitate classroom, virtual, and hands-on training sessions
  • Assess trainee performance through tests, mock calls, and evaluations
  • Provide coaching and feedback to trainees and endorsed employees
  • Support nesting and transition phases after training
  • Work with Operations and QA teams to align training with KPIs
  • Track and report training progress and certification results
  • Identify skill gaps and recommend refresher training
  • Ensure compliance with company and client standards
  • Assist in onboarding activities and orientation sessions
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Brisolutions Von

HR Manager Bravissimo Resourcing Inc.

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Working Location

Felina Corporate Plaza. Felina Corporate Plaza, 5 Eastwood Ave, Quezon City, 1110 Metro Manila, Philippines

Posted on 10 February 2026

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