IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP

Nezda Technologies Inc.

＄266-355[Monthly]
On-site - Quezon City1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, Life Insurance, HMO

  • Professional Development

    Job Training

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Ensure timely response of all the tickets raised by the client end user.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.
  • OFFER AND BENEFITS:
  • Up to 33,000 Salary Package
  • 20% Night Differential
  • HMO Day 1
  • Annual appraisal
  • Performance-based incentives
  • Other benefits will be discussed upon Job Offer

Requirements

  • At least HS/SHS Graduate
  • With at least 1 year IT Service Desk / Help Desk Experience
  • Amenable to Start ASAP
  • Amenable to Work Onsite in Quezon City
English LanguageTeamwork
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ac cruz

Assistant Talent Acquisition ManagerNezda Technologies Inc.

Reply 1 Time Today

Working Location

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

Posted on 05 July 2025

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Nezda Technologies Inc.

101-500 Employees

Human Resources & Recruitment

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