• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve hardware and software issues efficiently.
• Document all interactions and solutions in the support ticketing system.
• Collaborate with the engineering team to escalate unresolved issues.
• Participate in training sessions to stay updated on product changes and enhancements.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 3–5 years of experience in technical support or customer service
• Skills and Competencies: Strong verbal and written communication skills
• Skills and Competencies: Proficient in troubleshooting common software and hardware issues
• Qualities and Traits: Patient, empathetic, and able to work under pressure