The LC Relations Manager provides strategic leadership in managing the Loan Consultant (LC) network. The role focuses on developing and implementing long-term strategies that enhance LC engagement, productivity, and retention, ensuring alignment with the company’s overall sales and growth objectives.

Key Responsibilities:

Manages and supervises LC Relations Officers (including the Senior LCRO) to achieve targets and directives through the following activities:

Strategic Leadership

• Develop and execute the overall LC Relations Strategy, aligned with company goals and lending targets.
• Identify new LC acquisition channels, partnerships, and community-based programs to expand market reach.
• Set performance metrics, KPIs, and growth targets for the LC network.
• Design incentive frameworks, engagement programs, and recognition systems to improve retention and performance.
• Lead business planning, budgeting, and resource allocation for the LC Relations unit.

Collaboration and Oversight

• Coordinate with Operations, Credit, and Marketing teams to ensure smooth loan processing and end-to-end LC servicing.
• Ensure compliance with company policies, lending regulations, and ethical standards in all LC activities.
• Oversee brand consistency and professionalism in LC communications and public engagements.

Performance Management & Reporting

• Review performance data, analyze trends, and recommend process improvements to optimize LC productivity.
• Present periodic reports and strategic recommendations to the Division Head and Executive Management.

Team Leadership & Development

• Lead, mentor, and coach LC Relations Officers (including Senior LCRO) to ensure consistent performance and professional growth.
• Set clear KPIs and monitor team productivity, providing feedback and training as needed.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (Master’s degree preferred).
• Minimum of 3 years of experience in sales channel management, trade relations, or business development.
• Proven experience in managing large consultant or agent networks.
• Strong leadership, planning, and stakeholder management skills.
• Data-driven mindset with strong analytical and decision-making capabilities.
• Willing to go on fieldwork.