• Engage with academic, administrative, and IT stakeholders to gather, analyze, and document business requirements related to admissions, academic records, curriculum, student financials, and related modules.
• Translate business requirements into functional specifications and work collaboratively with developers, architects, and QA teams.
• Conduct gap analysis between current workflows and target system capabilities.
• Support the design and validation of business processes, configuration options, and reporting requirements.
• Coordinate and support user acceptance testing (UAT), including test case development, defect tracking, and resolution.
• Provide input to data migration planning, integration specifications, and end-user documentation.
• Participate in change management activities, training sessions, and post-go-live support as needed

Requirements:

Education & Experience:

• Bachelor’s degree in Information Systems, Business, or related field.
• Minimum 8 years of experience in business analysis or functional consulting, preferably in the higher education or public sector domain.
• Hands-on experience with student information systems such as PeopleSoft Campus Solutions or Banner will be an advantage.

Technical & Functional Skills:

• Strong understanding of academic structures, student lifecycle processes, and institutional reporting requirements.
• Familiarity with SDLC, Agile methodology, and project management practices.
• Proficiency in writing business and functional requirement documents, process flow diagrams, and gap analysis reports.
• Comfortable working with tools such as SQL, Excel, JIRA, and collaboration platforms.
• Excellent communication and interpersonal skills.
• Proven ability to work with cross-functional teams and build consensus among diverse stakeholders.
• Strong analytical and problem-solving skills, with attention to detail and quality.

Preferred Qualifications:

• Prior experience in ERP/SIS upgrade or implementation projects.
• Experience working in higher education settings or with government/public sector clients.
• Exposure to middleware integration or analytics tools is a plus.