Key Responsibilities

1. Community Management

• Moderate and manage Telegram, Facebook, Instagram, and other community groups
• Respond to inquiries, feedback, and member interactions in a timely manner
• Create and run engagement activities such as polls, challenges, giveaways, and Q&As
• Track member activities (growth, top contributors, engagement rate)
• Foster a positive, fun, and safe community environment

2. Social Media Management

• Plan, create, and publish content across social channels
• Develop engaging content (captions, stories, memes, short videos)
• Support campaign roll-outs (promotions, contests, launches, seasonal events)
• Monitor comments and DMs, providing quick and friendly responses
• Work with the team to align content with brand voice and campaign goals

3. Ads & Campaigns

• Assist in setting up, monitoring, and optimising paid ads on Facebook, Instagram, TikTok and Google Ads
• Collaborate with the marketing team on budget allocation, target audiences, and campaign strategy
• Monitor ad performance and provide insights to improve ROI

4. Reporting & Analysis

• Prepare weekly/monthly reports on community growth, engagement, campaigns, and ad performance
• Suggest improvements based on analytics and user feedback

Requirements

• 1–3 years of experience in community management, social media, or digital marketing
• Strong communication skills (English; additional local languages a plus)
• Familiar with Telegram, Facebook, Instagram, TikTok trends, tools, and ad platforms
• Creative mindset with basic design/video editing skills (Canva, CapCut, etc.)
• Highly self-disciplined, with the ability to work independently and manage tasks responsibly
• Ability to multitask, prioritise, and respond quickly to community needs
• Self-motivated, proactive, and detail oriented