Responsibilities:

• Monitor and improve daily operational performance, such as order processing, shipping, or customer service.
• Analyze operational data to identify issues and provide efficient solutions.
• Coordinate with internal teams (e.g., warehouse, technology team, customer support) as well as external parties (such as logistics partners).
• Develop and implement SOPs (Standard Operating Procedures) to ensure operational efficiency and quality.
• Perform troubleshooting on operational issues and provide recommendations for improvements.
• Prepare performance reports and create initiatives for process optimization.
• Support special projects related to operational development.
• Utilize Shopee tools (and other backend systems) for monitoring and reporting.

Qualifications:

• Minimum education of a Bachelor's degree, preferably in Management, Industrial Engineering, Logistics, or related fields.
• Experience in operations, logistics, supply chain, or e-commerce (1-3 years of experience, depending on the level).
• Strong in data analysis and proficient in Microsoft Excel / Google Sheets / dashboard tools such as Tableau, SQL is a plus.
• Good communication and coordination skills, especially in cross-team collaboration.
• Detail-oriented, quick to respond, and able to work under pressure.
• Able to work in a team and have a high level of initiative.

Education:

• Minimum Bachelor’s degree in Management, Industrial Engineering, Logistics, Business, Statistics, Information Systems, or related fields.
• Recent graduates will be considered, but 1–3 years of work experience in a similar field is an advantage.

Experience (Optional but Preferred):

• Work experience in operations, logistics, supply chain, customer experience, warehouse management, or e-commerce.
• Experience working in a startup, logistics company, or technology company is an advantage.

Technical Skills:

• Proficient in Microsoft Excel/Google Sheets (VLOOKUP, Pivot, etc.).
• Familiar with SQL, Tableau, or other analytical tools (an advantage).
• Understanding of operational workflow processes and data-driven problem-solving.

Non-Technical Skills:

• Strong communication and interpersonal skills.
• Able to collaborate in cross-functional teams.
• Detail-oriented, capable of analytical and systematic thinking.
• Disciplined, able to work under pressure and meet tight deadlines.
• Proactive and possesses initiative in problem-solving.

Language:

• Ability to communicate effectively in Indonesian, with proficiency in English (both passive and active) being an additional advantage.

Others:

• Willing to be assigned as per company needs (e.g., headquarters, warehouse, or field).
• Willing to work outside of normal working hours if necessary (especially during peak seasons like 11.11 and 12.12).