• Participate in the development and implementation of the Hotel sales and marketing plan to ensure optimum sales and profitability.
• Manage the annual budget and targets for areas under your supervision.
• Prepare and produce detailed reports as required in a timely fashion.
• Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
• Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.
• Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
• Build market share by developing short and long-term revenue management strategies.
• Collaborate on rooms revenue management and sales strategies.
• Collaborate on the development and implementation of marketing promotions.
• Solicit new business for the Hotel through networking, sales calls, tours and continued contact with business leads.
• Identify and maintain constant communications with key accounts and potential clients.
• Answer all queries for potential clients, ascertaining exact needs and making recommendations where appropriate.
• Provide site inspections as required, discussing the merits of various available options in the Hotel.
• Actively cross promote and upsell services in other areas of the Hotel to potential clients.
• Customise proposals and contracts for potential clients to meet customer and business needs.
• Manage all sales contracts, documents, billing, direct billing, payments and logistics.

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• Collaborate with other departments where required to ensure specific requests or timelines can be met.
• Brief other departments in advance of booking to ensure ample preparation time for event setup, purchasing, catering, equipment rental, etc.
• Liaise with third party vendors to fulfill specific logistics, transport, equipment and other requests that cannot be met by the Hotel.
• Ensure all sales contracts are properly paid in full.
• Be readily available to handle guest queries and resolve issues in a timely and professional manner.
• Maintain rapport with competitor’s lead sources, clients, and the local community.
• Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
• Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
• Perform other assignments to meet business needs as directed by your superiors.