Certainly! Here’s a job description for a Restaurant Manager, tailored for a client-facing role:

Job Title: Restaurant Manager

Position Type: Full-Time / Part-Time

Location: Jollibee franchise, Shopwise commonwealth

Overview:

We are seeking an enthusiastic and dynamic Restaurant Manager to oversee the daily operations of our restaurant. As the Restaurant Manager, you will be the face of the business, ensuring excellent customer service, smooth operations, and a memorable dining experience for every guest. You will lead a team, manage staff, and maintain a high standard of food and service quality. Your leadership will directly contribute to the restaurant’s success and customer satisfaction.

Key Responsibilities:

• Customer Service Excellence: Provide exceptional customer service and ensure that all guests have an enjoyable dining experience. Address guest inquiries, complaints, and special requests with professionalism and courtesy.
• Staff Leadership: Supervise, train, and motivate restaurant staff to provide top-tier service. Manage team schedules, conduct performance evaluations, and resolve any staffing issues.
• Operational Management: Oversee daily operations, including front and back-of-house coordination. Ensure the restaurant is clean, organized, and compliant with health and safety regulations.
• Inventory and Ordering: Monitor inventory levels, track supplies, and place orders as necessary to ensure stock levels are maintained. Manage food and beverage costs to maximize profitability.
• Financial Oversight: Assist with budgeting, cost control, and monitoring daily sales and revenue. Implement strategies to improve sales and optimize operational costs.
• Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional events, specials, and initiatives that drive traffic to the restaurant.
• Problem Solving: Resolve customer complaints, operational challenges, or staff issues in a timely and effective manner.
• Quality Control: Ensure food quality, cleanliness, and presentation are consistently up to standard. Work closely with kitchen staff to maintain consistency in food preparation and service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and career advancement.
• A positive and supportive work environment.
• Employee discounts and other perks.

If you are passionate about the restaurant industry, enjoy leading a team, and thrive in a fast-paced environment, we would love to hear from you.

Experience:

• Minimum of 1 to 2 years in a supervisory or management role in the restaurant or hospitality industry.
• Proven experience in managing day-to-day operations of a restaurant, including front and back-of-house.

Leadership Skills:

• Strong leadership abilities to manage and motivate a diverse team.
• Ability to train, develop, and evaluate staff to ensure high performance and customer service excellence.

Customer Service Expertise:

• Exceptional interpersonal skills to interact effectively with guests and resolve concerns or complaints professionally.
• Ability to create a welcoming and positive dining environment for guests at all times.

Communication:

• Excellent verbal and written communication skills.
• Ability to provide clear direction and feedback to staff, as well as interact with customers in a courteous and professional manner.

Operational Knowledge:

• In-depth understanding of restaurant operations, including managing inventory, ordering supplies, and maintaining health and safety standards.
• Experience with budget management, cost control, and meeting financial targets.

Problem-Solving:

• Strong critical thinking skills to address operational challenges and customer issues promptly.
• Ability to stay calm and make decisions under pressure.

Multitasking:

• Proven ability to handle multiple tasks and priorities in a fast-paced environment.
• Ability to manage both front-of-house and back-of-house operations simultaneously.

Flexibility:

• Availability to work flexible hours, including nights, weekends, and holidays, to meet the needs of the business.

Technology Proficiency:

• Familiarity with POS (Point of Sale) systems, scheduling software, and other restaurant management tools.
• Basic knowledge of Microsoft Office or similar tools for reporting and administrative tasks.

Physical Stamina:

• Ability to stand for long periods and move quickly between different areas of the restaurant as needed.