Accesshealthcare is looking for Spanish Bilingual Quality Analyst to join our growing team.

Responsibilities

• Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
• Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
• Performs call monitoring and provides data, quality reports and feedback
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Collaborate with the training team to design and deliver training programs that enhance agent skills and knowledge.
• Participate in calibration sessions with other quality analysts and stakeholders to ensure consistency and accuracy of evaluations.

Qualifications

• Must be fluent in English and Spanish Language
• Must have experience as Spanish Quality Analyst
• Must have B1 Certificate
• Exceptional listening and analytical skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Keen attention to detail
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and coaching skills.
• Ability to analyze data and provide insights and recommendations.
• Amenable to work onsite

Why Join Accesshealthcare?

• Spanish Language Premium
• Competitive Salary Package
• Annual Salary Appraisal
• 20% Night Differential
• Free Shuttle Services

Please refer to job description.