• Manage and nurture relationships with premium account clients to ensure their satisfaction and retention.
• Assist clients with inquiries and provide solutions in a timely manner.
• Collaborate with internal teams to enhance service delivery and client experience.
• Track account performance and prepare reports for management review.
• Identify opportunities for upselling and cross-selling additional services to clients.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 0-2 years of experience in customer service or account management.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Responsibilities and Duties: Ability to handle multiple account assignments effectively.
• Qualities and Traits: Strong interpersonal skills, proactive, and client-focused attitude.
• Working Conditions: Flexible working hours, including opportunities for remote work.