The People Solutions Team Lead will establish and lead a team as the central point of contact for HR inquiries and issues. This role requires a proactive mindset, exceptional leadership skills, deep understanding of HR policies, benefits and processes, and the ability to navigate intricate cases with efficiency and effectiveness.

KEY RESPONSIBILITIES

You will:

• Lead a team of People Solutions Partners to provide HR guidance to employees and supervisors. Ensure the team operates efficiently and effectively, addressing employee concerns promptly and professionally.
• Partner closely with regional HR, management, and other stakeholders to address employee issues and implement solutions to foster strong working relationships across the organization.
• Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity
• Anticipate workforce requirements based on recurring HR activities and identify trends to address increased customer requests and inquiries.
• Ensure the team meets all key performance indicators to effectively deliver organizational goals.
• Develop deep understanding of the business site-specific context including regulations, culture, and policies.

QUALIFICATIONS & REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field.
• Experience in supporting multinational client groups.
• Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus.
• Minimum of 7 years of experience as an HR Business Partner, HR Generalist or related role.
• Demonstrated leadership skills with the ability to inspire and motivate a team. Experience in mentoring and developing team members.
• Strong problem-solving and critical thinking skills to handle complex and ambiguous cases.
• Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues.
• Must be proficient in English.
• Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms
• Excellent communication and interpersonal skills to build trust and rapport with stakeholders.
• Highly flexible and willing to do shifts.

Work Schedule: Shifting Schedule

Work Setup: Hybrid

Please refer to job description.