American Avenue Property Management is one of the largest operators of affordable single-family homes in the U.S. Our mission is providing Residents with the nation’s best rental experience for affordable single-family homes.

What You’ll Be Doing

• Manage multiple legal partners and ensure eviction cases move efficiently.
• Oversee all eviction-related tasks in your assigned markets, including understanding local rules and building strong operations.
• Coordinate eviction filings, communicate tenant options, negotiate settlements, and arrange court and set-out logistics.
• Create, document, and implement processes to support operations across 10,000+ residents.
• Handle required notices in compliance with local laws.
• Use tools like Salesforce and Buildium daily, ensuring records are accurate and up to date.
• Represent the company professionally when working with attorneys and local jurisdictions.

Performance measured in part by these KPIs:

• Avoiding Eviction: You will work closely with your attorney partners, internal collections specialist, and residents to try to come to a successful resolution without going through the entire eviction process. Eviction is bad for all parties, and we want to avoid it whenever possible.
• Eviction Rate: If we are going through with the eviction, we want to be successful the first time. Your job is to ensure our attempted evictions are successful. 
• Time to Eviction: Your job is to complete the eviction in the shortest amount of time possible. The fewer days someone is in eviction the better we all do. 
• Cost Per Eviction: Evictions are expensive. Your job is to help get these costs down.

The Skills & Experience We're Looking For

• Attention to Detail. When it comes to evictions and working with the courts every detail matters. You have a strong attention to detail and never miss a date. You believe in documenting EVERYTHING.
• Eviction Experience. You know the eviction process inside and out because you have put in the time and effort to understand it. You have managed evictions across multiple US jurisdictions and understand there are many nuances. You have experience building processes and automation to create a win-win-win between landlord, resident and local jurisdictions.   
• Proactive Mindset. You have a very strong bias towards action. 
• Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on. You persevere when others fall away.
• Technology is your tool. If you struggle with technology this is probably not the role for you. You will primarily be using Salesforce.
• Process driven. You understand the importance of having a clearly outlined process and the importance it plays in a high volume role. You don’t just follow a process, you help define it. 
• Top Level Producer. You produce. No matter. You have consistently shown yourself to be one of the top producers in whatever you are doing.