Direct Client Operations

MEXC

Urgent
＄3-6K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
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Remote Details

Open Country：China | Hong Kong | Macau | Malaysia | Singapore | Taiwan

Language Requirements：Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

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Benefits

  • Employee Recognition and Rewards

    Performance Bonus

  • Perks Benefits

    Pay in Crypto

  • Time Off & Leave

    Paid Time Off, Government Mandated Leave

Description

  • Responsible for the full lifecycle operation of direct exchange clients, including onboarding new users, enhancing user activity, retention, and repurchase management.
  • Plan and execute exclusive activities for direct clients (such as recharge rewards, trading competitions, VIP exclusive events, etc.) to increase user engagement and transaction depth.
  • Collect and analyze behavior data and feedback from direct clients, providing insights and suggestions for product optimization and operational improvements.
  • Coordinate with marketing, product, customer service, and compliance departments to ensure the smooth execution of direct client operations.
  • Monitor data related to direct clients (transaction volume, activity levels, retention rates, etc.) and regularly produce operational reports.
  • Keep abreast of industry trends and competitive dynamics to continuously optimize direct client operation strategies.


Requirements

  • Bachelor's degree or above, preferably in Marketing, Finance, Economics, or related fields
  • Over 2 years of operational experience in the internet, fintech, or exchanges, with preference given to those with direct customer or high-net-worth user operational experience
  • Familiarity with the digital asset/cryptocurrency industry, understanding of exchange business models and user needs
  • Strong data analysis skills, able to independently extract user insights and translate them into operational strategies
  • Excellent communication skills, with a good sense of customer service and ability to collaborate across teams
  • Fluent in both Chinese and English


Working Hours:

Flextime System

Holidays and Work Styles:

Two-Day Weekends (Saturdays and Sundays Off)

Social Insurance:

No Insurance

Period of Contract:

Non-fixed

Passive Smoking Measures:

Not Allow Smoking

Customer serviceproblem solvingsales promotion and closinginterpersonal skillsfinancial knowledgedirect clientshigh net worth user management
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Sara Guo

HR ManagerMEXC

Active today

Posted on 22 August 2025

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