Operations Manager/Supervisor
XMC BPO Manila
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Solo Parent Leave
Work-Life Balance
Flexible Hours
- Position: Chief-of-Staff to the President
- Department: Shared Services Organiza7on
- Hours of Operation: Shifting, Holidays, Over7me
- Reporting Manager: President
- Location: XMC BPO Manila Site, Philippines
- Strategic Planning & Execution: Develop and execute company and client strategies to achieve financial and operational objectives.
- Operational Efficiency: Identify systems and processes in need of greater efficiency and synthesize information to develop actionable recommendations.
- Cross-functional Collaboration: Collaborate with cross-functional teams to drive growth, innovation, and excellence across the organization.
- Leadership & Influence: Foster a culture of high performance and inspire teams to exceed client expectations.
- Stakeholder Management: Serve as a strategic advisor and confidant to the CEO, providing insights and recommendations on key business decisions.
- Communication & Coordination: Act as a communication bridge between the CEO and various stakeholders, ensuring alignment on strategic priorities and initiatives.
- Networking & Representation: Represent the company at industry-related seminars,
- roadshows, and forums, building and maintaining strategic relationships.
- Qualifications and Experience:
- Bachelor’s degree in business administration, Management, or a related field. Master’s degree (MBA) is preferred but not required.
- Minimum of 5 years of experience in the BPO industry, with at least 2 years in a leadership or strategic support role.
- Proven track record of developing and executing business strategies that drive growth and financial performance.
- Deep understanding of BPO operations, client needs, and industry challenges.
- Strong leadership and team management skills with a collaborative approach.
- Excellent communication, presentation, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment with a high level of adaptability and resilience.
- Preferred Certifications (but not required):
- Six Sigma Certification (Green Belt or higher)
- Project SPARTA
- Project Management Related Certifications
Melba Bas
HR RecruiterXMC BPO Manila
More than ten replies today
Working Location
404, XMC BPO, H3P8+7CR, Pasig, Metro Manila, Philippines
Posted on 20 February 2025
Explore similar jobs
View more similar jobsTraining and Operations Supervisor
JC Premiere Business International Inc.＄520-607[Monthly]
On-site - Pasig3-5 Yrs ExpDiplomaFull-time
HR Department JCHR Officer
Operations Manager
Asia Peopleworks Inc.＄520-867[Monthly]
On-site - Pasig1-3 Yrs ExpHigh/Senior High SchoolFull-time
Chesley SimbulanSenior Recruiter
Product Operations Manager
J-K Network Services＄1-2.1K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
J-K Recruiter_ExecRecruiter
Operations Supervisor
Spencer Foods Corporation＄347-434[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
Spencer Foods CorporationHR Officer
Operations Manager/Supervisor
Titan Collection and Credit Management Inc.＄607-867[Monthly]
On-site - Pasig3-5 Yrs ExpBachelorFull-time
Troy FrondozaHR Assistant - Recruitment
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
