· Rostering and scheduling of staff to ensure all shifts have been allocated to the required standard

· Develop and maintain relationships with clients and promote a strong customer focused culture

· Work together with the customer, family/carers and relevant Case Managers to ensure the client goals are achieved

· Answering, screening and directing telephone enquiries

· Responding to emails, queries or requests where possible, alternatively referring stakeholders or customers to the appropriate source

· Maintain files and documentation

· Organize maintenance, clinical products and services for clients as requested

· Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.

· General office administration duties

· Ad-hoc tasks as required