Description

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers.
• Resolve customer complaints effectively, ensuring customer satisfaction.
• Document all customer interactions in our CRM system.
• Collaborate with other departments to enhance customer service.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Excellent communication skills in English.
• Skills and Competencies: Knowledge of Salesforce or similar CRM platforms.
• Skills and Competencies: Strong technical skills and ability to troubleshoot common issues.
• Qualities and Traits: Customer-focused with a positive attitude.