Microsoft 365 Support Engineer

Accenture in the Philippines

Negotiable
On-site - MandaluyongFresh Graduate/StudentDiplomaFull-time
Share

Job Description

Description

We are seeking a skilled Microsoft 365 Support Engineer to provide technical support, administration, and optimization across the M365 suite. This role is key to ensuring service reliability, user satisfaction, and operational excellence in a modern digital workplace.

Key Responsibilities


  • Provide L2/L3 support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Entra ID (formerly Azure AD)
  • Troubleshoot and resolve issues related to user access, mail flow, Teams calling, and data loss prevention
  • Manage license assignments, user provisioning, and group policies
  • Configure and support M365 security & compliance tools (e.g., DLP, MFA, Conditional Access, eDiscovery, Defender)
  • Collaborate with global IT teams to implement and enforce best practices
  • Maintain accurate documentation, knowledge base articles, and SOPs
  • Assist in M365 migrations, onboarding/offboarding, and tenant configurations
  • Work with Microsoft Support for escalated cases and service requests


    • Required Skills & Qualifications:


  • 2–5 years of experience supporting Microsoft 365 environments
  • Strong technical knowledge of Exchange Online, Microsoft Teams, SharePoint, and OneDrive
  • Experience with Microsoft Intune, Entra ID, and Conditional Access policies
  • Working knowledge of PowerShell for automation and troubleshooting
  • Familiarity with Microsoft Defender for Office 365 and Compliance Center tools
  • Strong problem-solving and customer service skills
  • Experience using ServiceNow or other ticketing systems
  • Excellent verbal and written communication skills


    • Requirements

    Please refer to job description.

    CommunicationProblem SolvingAdaptabilityTime ManagementTeamworkAttention To DetailCritical ThinkingOrganizationCreativityCustomer Service
    Preview

    Boss

    HR ManagerAccenture in the Philippines

    Working Location

    Mandaluyong, PH

    Posted on 01 May 2025

    Explore similar jobs

    View more similar jobs

    Accenture in the Philippines

    >1000 Employees

    Others

    View jobs hiring

    Report this job

    Bossjob Safety Reminder

    If the position requires you to work overseas, please be vigilant and beware of fraud.

    If you encounter an employer who has the following actions during your job search, please report it immediately

    • withholds your ID,
    • requires you to provide a guarantee or collects property,
    • forces you to invest or raise funds,
    • collects illicit benefits,
    • or other illegal situations.