JOB REQUIREMENTS:

• Bachelor's degree holder of any medical allied or business course.
• Fresh graduates with excellent results are welcome to apply. Training is provided.
• 1-2 years of professional experience in providing excellent customer service is an advantage but not required.
• Fluent in English, both in written and verbal communication.
• Fantastic interpersonal communication, negotiation and sales skills.
• Available for immediate interview and can start ASAP.

JOB RESPONSIBILITIES:

• Manage appointment of patients for screening, surgeries and other procedures to be done with the patient.
• Coordinate with the sales agent to make sure that patients are reminded of their scheduled appointment.
• Acts as a liaison between patients, sales team and doctors to ensure proper coordination of appointments.
• Directly coordinating with the call center team regarding scheduled patients.
• To ensure that qualified patients are converted into sales.
• Make strategies in order to promote and offer products or services to patients, clients and customer through internal sales and marketing strategies (e.g. corporate presentation, up selling, among others.)
• Maintain contact and build lasting relationships with patients to ensure that they are getting the type and quality of care they need.
• To provide explanation, guidance and advice to patients regarding their treatment and other complex medical information.
• Responsible for reporting to the management patient feedback and concerns through daily patient reports.
• Update status of patients through encoding in the Patient Management System.
• To suggest ideas on how to improve patient care and services.
• Other tasks that management may assign from time to time relevant to job position.

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Please refer to job description.