Quality Assurance Specialist (Tiktok Live)

M Commerce Corporation

$425-766[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    HMO

Live Hosting Monitoring

  • Monitor live TikTok hosting sessions in real-time to ensure consistent quality and performance.
  • Identify and report any content violations or behavior that does not align with company policies or TikTok guidelines.
  • Evaluate host performance, content delivery, and audience engagement.


Quality Assurance and Feedback

  • Conduct post-live evaluations and provide constructive feedback to hosts for continuous improvement.
  • Maintain detailed reports on host performance, engagement metrics, and compliance issues.


Compliance and Risk Management

  • Ensure all live content adheres to brand guidelines, marketing objectives, and legal regulations.
  • Identify potential risks related to content, privacy, and brand reputation and report them promptly.


Process Improvement

  • Recommend improvements to live streaming strategies based on performance analysis and industry best practices.


Training and Development

  • Assist in onboarding and training new hosts on best practices, platform policies, and brand expectations.
  • Organize refresher training sessions based on QA findings and trends.6. Data Analysis and Reporting: 
  • Analyze live session data to identify trends, audience preferences, and areas for improvement.
  • Generate and present reports on live hosting performance, compliance, and quality metrics.
  • Must have at least 1 year experience as a QA Specialist, preferably from the BPO industry
  • Possesses effective communication skills and has the ability to provide constructive criticism and collaborate with Operation Leads
  • Strong presentation skills
  • Excellent analytical skills
Interpersonal SkillsTikTokCommunication SkillsLive MonitoringProcess ImprovementRisk Management
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SAM Panes

Recruitment LeadM Commerce Corporation

Reply 0 Times Today

Working Location

The Curve. 1630 3rd Ave, Taguig, Metro Manila, Philippines

Posted on 19 January 2025

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