· Provide quality service by answering customer inquiries through online chat, email, and other channels;

· Handle customer complaints and questions, follow up on solutions, and enhance customer satisfaction;

· Record and organize customer feedback, promptly report to relevant departments, and optimize service processes;

· Maintain customer relationships, actively address customer needs, and increase customer loyalty;

· Complete other customer service-related tasks assigned by superiors.

Education Requirement: Associate degree or above, exceptional candidates may be considered with flexibility;

· Experience Requirement: Prior experience in customer service, sales, or related fields is preferred;

· Communication Skills: Proficient in Mandarin, with good language expression and communication abilities;

· Service Awareness: Patient and responsible, capable of thinking from the customer’s perspective;

· Adaptability: Demonstrates a certain level of stress resistance and can quickly handle unexpected issues;

· Office Skills: Proficient in computer usage and capable of operating office software, customer service systems, etc.;

· Teamwork: Possesses a good spirit of teamwork, follows management, and is proactive.

Language Requirement: Chinese or English