Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

• Overall accountable for the creation, implementation, and management of one or more IT Service Management processes/practices.
• Act as a Subject Matter Expert across all aspects of ITSM by offering knowledge, advice, and answering questions & concerns
• Monitor compliance or adherence of users with regards to the process/policies defined and assist in suggestions & execution
• Design & analyze Key Performance Indicators to provide insights for IT Operations on how well they are performing against their goals
• Lead initiatives to drive continuous service improvement on ITSM
• Lead initiatives to drive continuous service improvement on IT Operations
• Work with external teams to provide service and flow standards that ensure better experience for IT Operations
• Perform user acceptance testing on ServiceNow instances changes
• Conduct training sessions or providing documentation as needed
• Conduct ITSM trainings or process workshops
  
  

Position Requirements

3+ years of experience with IT Service Management and/or IT Service Operations processes/frameworks in both practices. (ITIL V3 / V4 strongly preferred)

Personal Requirements

• Experience using IT Tools (ServiceNow is strongly preferred)
• Experience in writing process and dashboards using ServiceNow Performance Analytics
• Knowledge in creating reports based on data sets from various materials
• Knowledge in new technologies – Agile / DevOps
  
  

What We Offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.