Description

We are looking for a skilled Service Desk Transformation Consultant to drive transformation initiatives for our Service Desk operations. You will collaborate with cross-functional teams, design solutions, and leverage AI technologies to improve service delivery and automation.

• Lead Service Desk transformation and automation initiatives.
• Provide consulting solutions and presales support where required.
• Collaborate with cross-functional teams and communicate AI concepts to non-technical stakeholders.
• Implement and optimize AI frameworks including Generative AI (GenAI), Machine Learning (ML), and Natural Language Processing (NLP).
• Drive process improvements within BPO Service Desk operations.

Requirements

• Bachelor’s/College Degree, preferably in IT.
• 6–8 years of experience in IT Service Desk operations.
• Prior consulting and automation experience is required.
• Presales/solution experience is a plus.
• Familiarity with GenAI models, ML, NLP, and AI frameworks preferred.
• BPO experience is required.

What We Offer

• Competitive salary and benefits.
• Hybrid work setup (subject to business requirements).
• Opportunity to work with cutting-edge AI solutions in IT Service Desk transformation.