• Bachelor’s degree in Information Technology
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is a plus
• 1+ years of experience in technical support
• Strong troubleshooting and communication skills

DUTIES AND RESPONSIBILITIES

• Technical Support: Provide help desk services, troubleshoot hardware/software issues, and assist users with technical problems.
• Network Management: Monitor and manage LAN/WAN performance, firewalls, routers, and switches to ensure connectivity and security.
• Cybersecurity: Implement and maintain security protocols, monitor for threats, and respond to security breaches or vulnerabilities.
• Software Management: Install, update, and manage enterprise software and applications; ensure licensing compliance.
• Data Backup & Recovery: Develop and maintain data backup systems and disaster recovery plans to prevent data loss.
• IT Asset Management: Track and manage hardware and software inventory, including procurement and lifecycle management.
• Documentation: Maintain detailed records of systems, configurations, procedures, and troubleshooting steps.

Job Type: Full-time

Benefits:

• Company events
• Promotion to permanent employee

Work Location: In person