The On-Site PC Support Engineer provides walk-in and on-site technical support at IT BAR locations, ensuring fast resolution of PC incidents and service requests.

Key Responsibilities (SOW-Aligned)

PC & IT BAR Support

• Handle incident and service request tickets via ServiceNow
• Perform PC delivery, staging, deployment, monitoring, and returns
• Install, modify, repair, and replace computer hardware and peripherals
• Diagnose and resolve hardware and software issues
• Support roll-out of new applications and IT projects

Locations Supported

• IT BAR support for TGT Cebu, GTIT Cebu, and Davao

Documentation & SLA

• Ensure accurate ticket documentation and asset updates
• Adhere to defined SLAs for walk-in and remote support

Required Skills & Experience

• 2–4 years of desktop / on-site IT support
• Strong hardware, OS, and troubleshooting skills
• Customer-focused and service-oriented mindset