Location: Oakridge Business Park, Mandaue City, Cebu, Philippines 

Employment Type: Full-Time (Overnight Shift, 7 PM–3 AM or 8 PM–4 AM) 

Salary: Based upon experience 

Experience Level: Mid-Level (Minimum 2 Years of Experience Required) 

Application Deadline: February 27, 2026 

Join iTeraSource Philippines Corporation, the BPO affiliate of iTeraTEL Communications, a leading Canadian provider of phone and internet services for businesses. As a Network Operations Centre (NOC) Specialist, Level 1, you'll play a critical role in supporting our Mandaue City office and iTeraTEL's backend systems, ensuring seamless operations for clients. 

Position Summary: 

Our Network team plays a critical role in ensuring seamless operations and delivering world-class service. As a Network Operations Centre (NOC) Specialist, Level 1, you will be responsible for monitoring, maintaining, and optimizing iTeraTEL’s network infrastructure. 

If you thrive on troubleshooting complex software and hardware issues, and you’re passionate about physical and logical network infrastructures, this role is for you. Your expertise in routing, switching, optical, and security technologies, including firewalls, VPNs, NAT, and open-source monitoring and security platforms, will be essential in supporting the stability, performance, and reliability of our network. 

Roles & Responsibilities: 

• Resolve inbound calls from iTeraTEL's business customers, troubleshooting phone (Cloud Phone System, SIP Trunking) and internet issues. 
• Maintain excellent customer communication, ensuring users are informed of progress and resolution status. 
• Monitor ticket queues to track tickets and prioritize requests based on urgency and ensure SLA compliance. 
• Handle provisioning tasks, such as setting up new services, modifying existing services, and deactivating services as needed. 
• Support and maintain the IT infrastructure of our office in Mandaue City, Cebu. 
• Update and troubleshoot Linux (CentOS, Ubuntu, Red Hat) and Windows Server (Active Directory, DNS, DHCP, Group Policy) environments to ensure reliability. 
• Perform end-to-end network surveillance and real-time monitoring using tools. Monitor alarms, incidents, outages, and service degradations across the network and ensure timely detection. 
• Configure, Manage Windows and Linux servers in virtualized environments (XenServer, KVM, VMware), SAN storage, UPS and high availability systems. 
• Manage backup and recovery solutions, ensuring compliance with internal and external requirements and SLAs. 
• Stay current with new technologies, IT tools, and industry best practices to continually improve service quality. 
• Perform other duties as assigned by management. 

Required Experience: 

• OS provisioning/reprovisioning (e.g., from USB or network share) 
• Working knowledge of one or more ticketing systems 
• Working knowledge of server hardware (Dell, Supermicro servers) 
• Working knowledge of basic networking components and protocols (Cisco, Mikrotik, Juniper) 
• Experience with MSP-relevant tools from Datto, Dell, Meraki, Ubiquiti, and BitDefender. 
• Diagnostic experience of a variety of applications such as SolarWinds, Nagios, and Wireshark 
• Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.) 
• Basic understanding of electrical, HVAC, and cable infrastructure 
• Excellent verbal and written communication skills 
• Certifications such as CCNA, CCENT, CompTIA A+, ITIL, or Microsoft 365 are an asset but not required. 
• Familiar with the following protocols, services, and applications (desirable and will be considered as a strong advantage): TCP/IP, DNS, HTTP/HTTPS, VPN (IPSec, OpenVPN), NGINX, Asterisk, Kamailio 
• Have installed, troubleshoot and navigated various flavors of Linux OS