Position Purpose

The IDD Project Manager leads the Instructional Design, Learning Innovation and Reports Administration Team in the planning, execution, management of assigned projects and as well as the development and review of content. The incumbent conducts integrated training needs assessments, evaluates, and coordinates a comprehensive range of programs to support call center operations.

Essential Functions and Responsibilities:

• Manage Curriculum Development project deadlines, work breakdown structure and monitor progress. Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (20% of work time)
• Manage Learning Management System and Knowledge Base, work with stakeholders (external or internal) on LMS and/or KB Solutions based on their needs. (20% of work time)
• Identify stakeholders and define project needs ensuring resources, scope, time and quality are managed in alignment with specific requirements. (10% of work time)
• Validates Training Needs Analysis results, leads scoping and due diligence exercises to determine project scope, requirements, assess clients’ existing training content and supports as a final reviewer of content to ensure compliance to standards, timelines and targets. (20% of work time)
• Researches, proposes and collaborates with the Clients, Operations, Training and other identified Departments to suggest and implement improvements in training & KB solutions both for internal AFNI requirements and client related requirements. (20% of work time)
• Summarizes progress of projects, prepares status reports, communicate results to management, revalidates initial assumptions and cost estimates and consolidate hours for recoveries for billable projects. (10% of work time)

Job Requirements (Education, Experience, Skills)

Required:

• Instructional Design
• Content Development
• Website Design
• Learning Management System design
• Knowledge Base Tool management and design

Experience:

• Bachelor's Degree
• Willing to work on a graveyard shift
• Willing to work in One Felicity Center (Commonwealth) Quezon City
• Experience in a BPO industry is a must
• Minimum of 5 years of experience in training content development / instructional design
• Minimum of 3 years of training module review experience and providing detailed feedback to instructional designers / content developers on how to improve their work.
• Minimum of 3 years of experience in management and implementation of multiple projects using project management tools/skills.
• Minimum of 3 years of experience in LMS / KB Administrator role; content development and management.
• Train-the-trainer (T3) certification experience using flexible delivery methods and tools.
• Strong proficiency in content-authoring tools such as Adobe Captivate/ Articulate 360 Suite.
• Strong proficiency in asset-building tools such as Adobe Creative Cloud, Vyond, Camtasia, etc.
• Strong partnering skills to work effectively with clients, peers, subject matter experts, and other business partners to achieve goals, meet deadlines, and support company initiatives.
• Strong proficiency in web development or coding.
• Ability to be creative, flexible, and design innovative training solutions that are aligned with Adult Learning Theory and Instructional Design principles.
• Excellent people/interpersonal skills and team-building skills.
• Excellent English verbal, written, and interpersonal skills.
• Must be able to work flexible hours and schedules to meet the needs of various projects.

Please refer to job description.