KEY RESPONSIBILITIES

Learning Design and Facilitation: Develop and deliver learning programs that build capability across creative, digital, and operations teams—integrating modern training methods and digital learning tools suited for a hybrid environment.

● Performance Management Operations: Administer and track performance review cycles, ensuring clear communication, alignment of KPIs and KRAs, and timely completion of evaluations that drive accountability and growth.

● Data and Insights: Analyze learning and performance metrics to generate actionable insights translating data into meaningful recommendations that support decision-making and continuous improvement.

● Culture of Development: Partner with managers to facilitate feedback sessions, coaching conversations, and development plans that nurture a culture of learning and performance excellence.

● Program Management and Compliance: Oversee training logistics, documentation, and evaluation, maintaining accurate and confidential records while ensuring HR policy and compliance standards are met.

WORK EXPERIENCE

● 1-2 years of experience in HR roles such as Learning & Development, Training Coordination, Performance Management, or similar functions

● Proven experience in designing and facilitating learning sessions in a corporate or agency environment, with the ability to tailor content for creative teams and digital professionals.

● Experience coordinating or managing performance evaluation cycles, including scheduling, communication, tracking, and documentation.

● Experience developing learning content or digital training modules, particularly for hybrid, digital-first, or creative workforces.

● Familiarity with setting and aligning KRAs, KPIs, or goal-setting frameworks such as OKRs or SMART goals.

● Hands-on experience using project management or HR operations tools (e.g., Monday.com, Trello, or LMS platforms) to manage training programs and performance review cycles.

● Ability to analyze performance data and generate insights or reports for HR and leadership review.

● Familiarity with HRIS or L&D systems is an advantage.

● Previous experience working in hybrid or digital-first organizations is preferred.

REQUIRED

● Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, for creating reports, presentations, and documentation

● Working knowledge of tools used to design and manage training materials, such as Canva, Articulate, Notion, Google Workspace, or any Learning Management System (LMS)

● Familiarity with online training and collaboration tools such as Zoom, Google Meet, and LMS platforms like Moodle or TalentLMS.

● Strong analytical and data interpretation skills relevant to tracking learning progress and performance outcomes.

● Basic understanding of performance management processes and tools, including PIPs and employee development plans.

● Excellent communication skills, especially in facilitating feedback conversations and coaching discussions.

● Ability to maintain confidentiality and integrity in handling employee records and performance data.

BONUS SKILLS (Not Required, But Valued)

● Professional certification in Training & Development, Coaching, or Performance Management.

● Familiarity with instructional design frameworks such as ADDIE, microlearning principles, or adult learning theory.

● Familiarity with performance tools or platforms.

● Knowledge of behavioral frameworks and tools (e.g., 9-box grid, competency models, StrengthsFinder, etc.).

● Exposure to psychological or motivational models that support performance coaching (e.g., Maslow, Herzberg, Vroom).