Responsibilities:

• Manage end-to-end recruitment for (agents, support, and leadership positions), including high-volume and ramp hiring.
• Conduct HR interviews onsite and offsite; screen candidates and endorse qualified applicants to accounts based on hiring requirements.
• Coordinate closely with account managers and operations to meet manpower targets and turnaround timelines.
• Source candidates through job portals, referrals, external advertisements, and candidate databanks.
• Ensure completeness and accuracy of candidate files, interview assessments, and hiring documentation.
• Facilitate onboarding, orientation, and deployment of new hires to assigned accounts.
• Administer performance appraisal processes and support employee movement within accounts.
• Handle employee relations concerns, disciplinary actions, and HR inquiries in a fast-paced BPO environment.
• Maintain accurate employee records, attendance, leave tracking, and HR databases.
• Support employee engagement, retention, and training coordination initiatives to reduce attrition.
• Ensure compliance with labor laws, company policies, and BPO operational standards.
• Prepare HR and recruitment reports such as headcount, hiring status, and attrition updates.
• Support change management initiatives and implement HR strategies aligned with BPO business needs.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• At least 3 years and above as HR Generalist experience, preferably in a BPO or shared services environment.
• Strong background in recruitment and HR operations.
• Excellent communication, coordination, and interpersonal skills.
• Comfortable working in a fast-paced, high-volume environment.