The DCX Client Services - Home-Based Online Store Program Manager will be the tactical expert who supports the day-to-day operations of the client's online business while also having hands-on expertise with e-commerce and marketing automation platforms. You will manage and monitor the brands on the e-commerce platform and collaborate with external partners.

REQUIRED CORE COMPETENCIES

• Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail
• A highly proficient communicator in both spoken and written English
• Strong organizational and time management skills
• Superior project follow-through ensuring timely completion
• Familiarity with web-based applications

WHAT YOU WILL DO

• Use our web interface for building customer E-Commerce sites as defined in our internal project definition system (CORE), with much of the build information submitted on Microsoft Excel spreadsheets.
• Maintaining and updating existing customer E-Commerce sites based on requests received from an online ticketing request system.
• Adding/updating items, customers, and locations in the PeopleSoft ERP system through the PeopleSoft web interface and synchronizing this information into the E-Commerce system.
• Inspecting landing pages, product information, checkout options, and all other pertinent E-Commerce related website elements to ensure their visual appeal, accuracy, and ease of use.
• Provide outstanding customer service and respond to email and phone inquiries from sales associates and customers.
• Work with our integrated partner network to coordinate the integration and testing of templates/products on the partner’s external systems.
• Prepare implementation letters and completion certificates.
• Manage the deadlines on E-Commerce site builds and help ticket service level agreements on existing E-Commerce site maintenance requests.
• Coordinate with sales associates and customer service team to hand off projects upon completion.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 2+ years of Experience in an E-Commerce role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Industry Specific Software/Knowledge:
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
• Proficient with E-Commerce platforms
• Various promotional industry-specific software (i.e., Shopify, Bigcommerce, Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: PHP 35,000-PHP 40,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)
• Benefits of working with us:
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

Please refer to job description.