Healthcare Frontdesk Specialist
Tahche Careers
Job Description
Description
As a Healthcare Specialist, you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
Duties And Responsibilities
- Receive incoming calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers' concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or require immediate resolution beyond agent capability
- Process orders and label faxes received electronically
- Call patients to update them on their upcoming scheduled procedures including clinical preparations
- With BPO experience of at least 1 year in a healthcare insurance account
- Experience in radiology accounts/digital imaging centers is a plus
- Experienced with appointment scheduling and back office is a plus
- Must be familiar with CPT, ICD/ICD10, and DX codes
- Trained/certified in HIPAA
Requirements
Please refer to job description.
Boss
HR ManagerTahche Careers
Working Location
Cebu City, PH
Posted on 24 April 2025
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