• Greet and welcome guests in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls.
• Provide basic and accurate information to clients/patients and visitors.
• Maintain the reception area’s cleanliness and professional appearance.
• Schedule and confirm appointments of patients.
• Process sales transactions accurately using POS systems.
• Handle cash, credit/debit card payments, and give appropriate change.
• Issue receipts, refunds, or exchanges as needed.
• Monitor and report any discrepancies or errors in transactions.

Skills

• Friendly, approachable, and patient demeanor
• Ability to handle customer inquiries and complaints professionally
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with POS systems and office equipment (printer, scanner, etc.)
• Multitasking and time-management abilities
• Trustworthiness and integrity
• Professional appearance and demeanor
• Punctual and reliable
• Ability to work independently and as part of a team
• Problem-solving and adaptability in a fast-paced environment