• Assist in managing employee relations issues within the retail environment.
• Conduct investigations into employee grievances and mediate conflicts.
• Provide guidance and support to employees on company policies and procedures.
• Collaborate with management to foster a positive workplace culture.
• Support training initiatives related to employee engagement and retention.

Requirements

• Educational Qualifications: Bachelor’s degree
• Experience Level: 1–3 years of BPO experience
• Skills and Competencies: Strong English communication skills.
• Skills and Competencies: Excellent problem-solving abilities.
• Qualities and Traits: Strong interpersonal skills and the ability to handle sensitive situations with empathy.