• Responsible for the overall management of e-commerce operations and online marketing strategies to achieve the Department’s goals and objectives.

Duties and Responsibilities

1. Manages and oversees the day to day operations of the e-commerce store/s.

2. Plans the assortment of products to be offered for the e-commerce store including price, discount, and quantity in collaboration with Sales, Merchandising and Marketing.

3. Monitors and reconciles fulfillment of orders versus failed deliveries and defective versus returns.

4. Evaluates the performance of products and categories on the e-commerce stores regularly and formulates sound recommendations to boost performance on the site.

5. Collaborates with the Marketing and MIS Teams on the content of the e-commerce site, company website design and other social media channels to ensure the significant online presence of our products and services.

6. Stays current with the online marketing environment and adapt relevant strategy to keep pace with the competitive field.

7. Manages the general customer inquiries and complaints of the e-commerce store/s