日语客服专员
CoinW
Remote Details
Open Country：China | Japan | Singapore | Taiwan
Language Requirements：Japanese
Job Description
岗位职责：
负责处理日语用户的咨询、投诉及其他客服相关事宜，提供高效、专业的服务；
通过在线聊天、邮件、电话等渠道解答用户问题，确保用户满意度；
反馈和跟进客户需求，协调内部团队优化用户体验；
关注行业动态，协助优化客服流程，提高服务质量；
完成上级交办的其他任务。
岗位要求：
日语N1或同等水平，具备优秀的日语书面和口头沟通能力；
有1年以上客服、销售或相关经验，熟悉加密货币行业者优先；
具备较强的客户服务意识，良好的沟通和问题解决能力；
适应轮班工作，有责任心，抗压能力强；
具有团队合作精神，能与不同部门高效协作。
福利待遇：
享有带薪年假、节日福利、团队活动等；
给予行业专业培训和职业发展机会；
优秀员工享受额外奖金及晋升机会；
远程办公支持，工作时间灵活。
hr rika
HR总监CoinW
Posted on 15 April 2025
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