Service Supervisor
Dempsey Resource Management Inc.
Job Description
- Oversee daily operations of the customer service team.
- Train and mentor staff to enhance service quality.
- Resolve escalated customer issues effectively.
- Monitor team performance and KPIs.
- Implement strategies for improved customer satisfaction.
- Conduct regular team meetings and feedback sessions.
- Bachelor’s degree in Business Administration or related field.
- JLPT N1 ( Fluent in Japanese/English )
- 3-5 years of experience in customer service, with at least 1 year in a supervisory role.
- Strong communication, conflict resolution, and leadership skills; proficiency in CRM software.
- Oversee customer service team, resolve escalated issues, implement service policies, and train staff.
Maria Palma
Talent Acquisition ManagerDempsey Resource Management Inc.
More than ten replies today
Working Location
Aurora Blvd. Aurora Blvd, Pasay, Metro Manila, Philippines
Posted on 10 April 2025
Explore similar jobs
View more similar jobsApply now at MOA Site for Healthcare Account and Up to 22k! CSR
Concentrix＄254-322[Monthly]
On-site - PasayFresh Graduate/StudentHigh/Senior High SchoolFull-time
CRISTINE ABIGAIL CAPONHR Officer
Customer Service SupervisorUrgent
Green and Smart Mobility Philippines Inc＄846-1K[Monthly]
On-site - Pasay3-5 Yrs ExpBachelorFull-time
Glenn VerboHR Officer
Urgent Hiring : Operations Team Leader - Banking/Financial Account - Pasay MO...
TalentLink Outsourcing＄592-1K[Monthly]
On-site - Pasay1-3 Yrs ExpHigh/Senior High SchoolFull-time
Prince VillacoraHR Manager
Customer Service Team Leader (iGaming)
Beyond Horizon＄846-1.2K[Monthly]
On-site - Taguig3-5 Yrs ExpBachelorFull-time
Ceejay RelanoHR Officer
Customer Service Supervisor
Metacom Business Process Outsourcing Solution Inc.＄423-508[Monthly]
On-site - Taguig1-3 Yrs ExpHigh/Senior High SchoolFull-time
MARIVIE MAGYAYAHR Manager
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
