Healthcare Customer Support Representative (BPO)

Location: Quezon City, Taguig (Work from Office/Flexible Shifts)

Employment Type: Full-Time

‍ About the Role

We are seeking a compassionate and dedicated Customer Support Representative to join our healthcare BPO team. You will be the first point of contact for patients, providers, and health plan members — delivering world-class service, resolving inquiries, and ensuring a smooth support experience.

Key Responsibilities

• Handle inbound/outbound customer support calls, emails, and chats related to healthcare services.
• Assist patients/members with appointment scheduling, benefits explanation, claim status, billing queries, and eligibility checks.
• Provide accurate information regarding procedures, coverage, and healthcare policies.
• Document customer interactions clearly in CRM systems.
• Escalate complex issues to supervisors when necessary.
• Maintain HIPAA/privacy standards and confidentiality of medical information.

Skills & Qualifications

• Excellent communication (English) — verbal and written.
• Customer-first mindset with strong problem solving skills.
• Prior experience in healthcare support or BPO environment is preferred.
• Comfortable working in shifts (rotational, weekends/holidays).
• Basic computer & CRM proficiency.
• Ability to handle sensitive and emotional conversations with empathy.

What We Offer

• Competitive salary and performance incentives.
• Health benefits and paid time off.
• Continuous training & opportunities for career growth.
• Supportive team culture.