• Handle customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and provide effective solutions.
• Maintain accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer service processes.
• Provide feedback to management on customer service trends and areas for improvement.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or related fields.
• Skills and Competencies: Strong verbal and written communication skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Qualities and Traits: Excellent problem-solving abilities and a customer-focused mindset.
• Working Conditions: Ability to work flexible hours, including weekends and holidays.