Description

• Assist customers with inquiries and provide knowledgeable answers.
• Handle customer complaints and resolve issues effectively.
• Document interactions with customers for future reference.
• Contribute to team goals by cooperating with colleagues and management.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficiency in English language; strong customer service skills; effective problem-solving abilities; teamwork-oriented; experience in a call center environment preferred; discretion and confidentiality in handling sensitive information.
• Qualities and Traits: Excellent interpersonal and communication skills; positive attitude; patience and empathy when dealing with customers.