We are looking for a proactive and detail-oriented Customer Service Executive to join our team. The ideal candidate will manage lead follow-ups, respond to inquiries on social media, and qualify leads before handing them over to the sales team. Experience with eCommerce platforms and social media management is highly preferred.

Key Responsibilities:

-Follow up on incoming leads promptly and professionally.

-Respond to customer inquiries and messages on social media platforms.

-Qualify leads to ensure they meet the sales team’s criteria before passing them on.

-Assist in managing eCommerce platforms including Shopee, Lazada, Shopify, and TikTok.

-Maintain accurate records of customer interactions and lead status.

-Collaborate with the sales and marketing teams to improve customer engagement and lead conversion.

Qualifications & Skills:

-Proven experience in customer service or a similar role.

-Familiarity with social media platforms for business communication.

-Experience with eCommerce platforms such as Shopee, Lazada, Shopify, and TikTok is preferred.

-Strong communication and interpersonal skills.

-Ability to manage multiple tasks and follow up with leads in a timely manner.

-Detail-oriented, proactive, and able to work independently in a remote setup.